Effective Date: 30 october, 2025
Last Updated: 30 october, 2025

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website (“Site”). By using this Site, you agree to the practices described below.

1. Age Requirement

Our website and products are intended for adults 21+ only.
By accessing or purchasing from this Site, you confirm that you are at least 21 years of age.

2. Information We Collect

We collect information in the following ways:

(a) Information You Provide Directly

• Name

• Billing & shipping address

• Email address

• Phone number (when provided)

• Payment details (processed securely through third-party gateways)

• Account login information (if you create an account)

(b) Automatically Collected Information

• Device type and browser type

• IP address and approximate location

• Pages visited and time spent on the Site

• Referral source (ads, social media, Google, etc.)

• Cookies & similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Improve website performance and user experience

• Send order updates and promotional communications (with your consent)

• Prevent fraud and ensure legal compliance

• Maintain age verification, where required

4. Cookies & Tracking Technology

We use cookies to:

• Keep your shopping cart active

• Remember your preferences

• Analyze website traffic

• Personalize product recommendations

You can disable cookies in your browser settings, but some features may not function correctly.

5. Payment Processing

We do not store full payment card information on our servers. All payments are processed by secure third-party providers that comply with PCI-DSS (Payment Card Industry Data Security Standards).

6. Sharing of Information

We do not sell personal data.

We may share limited information with:

• Shipping providers (for order delivery)

• Payment processors (to complete transactions)

• Age-verification services (compliance purposes)

• Marketing/analytics platforms (to improve the Site)

We do not share or sell data to third parties for unrelated marketing.

7. Data Retention

We retain your information only as long as needed to:

• Fulfill orders

• Maintain transaction records

• Meet legal and regulatory obligations

8. Your Rights (U.S. State Privacy Laws)

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the right to:

• Access personal information we hold about you

• Request correction or deletion

• Opt-out of targeted advertising or tracking

• Request a copy of your data

You may contact us at smokeflowsupply@gmail.com to exercise these rights.

9. Marketing Emails & Opt-Out

You may opt out of promotional emails at any time by clicking “unsubscribe” in the footer of any email or contacting us directly. Order confirmation emails cannot be unsubscribed from.

10. Security of Your Data

We use industry-standard security measures, including:

• SSL encryption

• Secure servers

• Access controls

• Encrypted payment processing

No online system can guarantee 100% security, but we take all reasonable steps to protect your information.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or policies of those sites.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business or applicable laws. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Email: smokeflowsupply@gmail.com
Business Hours: Monday to Friday 9am to 5pm

Customer Service: +1 (949) 9406778